Assassin’s Creed Shadows – How to Fix the Helix Store Error [ANIMUS-10-00003]

If you’re seeing the error message “Assassin’s Creed Shadows Helix Store Error [ANIMUS-10-00003]”, it means the game is having trouble connecting to Ubisoft’s online services. This issue usually prevents access to the Helix Store and Animus system features.

Why the Error Happens

Many players have reported that the problem often comes from linked third-party accounts—especially Twitch—connected to their Ubisoft profile. These connections can interfere with Ubisoft’s login or session validation, causing the error.

Before diving into unlinking accounts, try these quick fixes first:

1. Restart your router: This resets your internet connection and may help re-establish communication with Ubisoft’s servers.
2. Log out and back into Ubisoft Connect: Doing this refreshes your account session and clears any temporary login issues.

If that doesn’t solve it, the next steps should fix it for most players.

Step 1: Unlink Your Twitch Account

The most common solution is to disconnect Twitch from your Ubisoft account.
Here’s how:

1. Go to the Ubisoft Account Management page and log in.
2. In the Account Information section, scroll down to Linked Accounts.
3. Find Twitch and click Unlink.
4. Confirm when prompted.
5. Close Ubisoft Connect completely, then reopen it and launch Assassin’s Creed Shadows.

Many players have confirmed that simply unlinking Twitch fixed the error instantly—even when Ubisoft’s servers were up and running normally.

Step 2: Unlink Other Connected Accounts

If removing Twitch doesn’t work, disconnect other accounts that might be linked to your Ubisoft profile, such as:

• Amazon
• Stadia
• Facebook
• Discord
• Xbox or PlayStation

To do this:

1. Go to your Ubisoft Account Settings again.
2. Under Linked Accounts, click Unlink next to any connected accounts.
3. Confirm and save changes.
4. Restart Ubisoft Connect and try launching the game again.

Step 3: Check for Ubisoft Server Issues

Sometimes, the problem isn’t on your end. Ubisoft’s servers may be temporarily down for maintenance or experiencing outages.

You can check this on:

• Ubisoft Server Status page
• Downdetector

If there’s an outage, wait a few hours or a day before trying again.

Step 4: Run the Game as Administrator (PC)

If you’re on Windows, running the game with admin rights can sometimes help:

1. Open Steam and go to your Library.
2. Right-click Assassin’s Creed Shadows → Manage → Browse local files.
3. Find the Assassin’s Creed Shadows.exe file.
4. Right-click it → Properties → Compatibility tab.
5. Check Run this program as an administrator, then click Apply > OK.

Step 5: Power Cycle Your Router

To rule out network caching problems:

1. Unplug your router for 2–3 minutes.
2. Plug it back in and wait until the lights stabilize.
3. Restart your PC or console and relaunch the game.

This can clear temporary data that might block Ubisoft’s connection.

Step 6: Contact Ubisoft Support

If none of these steps work, reach out to Ubisoft Support for help.

When contacting them, include:

• The error code [ANIMUS-10-00003]
• Your gaming platform (PC, Xbox, or PlayStation)
• Screenshots or videos of the error
• The troubleshooting steps you’ve already tried

You can submit a ticket through the Ubisoft Support page and search for “Assassin’s Creed Shadows” to get related help articles.

Conclusion

The Helix Store and Animus Error [ANIMUS-10-00003] is mostly caused by account link conflicts, particularly with Twitch. Unlinking that account fixes the issue for most players instantly.

Until Ubisoft releases an official patch, keep Twitch disconnected from your Ubisoft account to enjoy uninterrupted access to the Helix Store and all other online features.